Visual Intercept now has the capability to connect to multiple clients at a time. All connected clients will be able to process batches simultaneously, allowing more actions to be processed in a single day.
The Visual Intercept Client Manager Server Options feature, only available when a user is connected to the Visual Intercept Client, has been updated to make the settings more clear of what it is changing. Please consult with a Support Team Member before any major changes, as incorrect configurations may cause problems with Visual Intercept.
In Beyond, the Action Queue Maintenance tab now shows the Action’s Status, giving more insight to what’s happening or what has happened to the action.
As a reminder, Customers can be notified via Email, and Users can be notified through Beyond’s Inbox when a Visual Intercept Client has been Connected, Disconnected, or when an Action has encountered an error. These settings can be found under MAIN MENU → SYSTEM ADMINISTRATION → SERVER NOTIFICATION SETUP
In order for emails to be sent to notify customers, the Sender Email needs to be correctly set up under the ENCRYPTION KEY SETUP menu option (MAIN MENU → SYSTEM ADMINISTRATION → ENCRYPTION KEY SETUP). Reach out to Support if you need assistance with setting up an email.
In Beyond when using the Update Credit Reporting File feature, the program will now verify the age of the person before including their account in the credit reporting file. The programs verifies the age by checking the following fields:
Note: the Spouse and Comaker date of birth is only checked if they are joint reporting alongside the main debtor.
If the program determines any of the included parties are a minor it will now follow one of two different paths of logic:
This will allow minors to not be reported going forward and, if a minor has already been reported, it will be flagged to be deleted so that it won’t report in the future. In the event that time passes and the minor becomes 18 years old and eligible to report, their account(s) will need to be manually updated and set their credit flag back to a “R” to attempt to report them again.
The Credit Reporting Non Licensed State Table has been changed to allow a state to be blocked, not blocked, or blocked specifically for medical debt. This screen now features a dropdown in place of the old checkbox to select what level of blocking you would like to use for that state.
The new dropdown has three options to pick from:
Note: If you previously had states that were configured to be blocked before this change, after updating Beyond the previously blocked states will be defaulted to the “block entire state“ option. This ensures if a state was already being blocked before that it will remain fully blocked after the update.