Fixed an issue where the technology fee shown when creating payments using a zero cost processor would incorrectly show $0.00 if the debtor had an invalid state.

Fixed

Added tape drop subroutine SS for pulling portions (substrings) from field values.

We have added a new subroutine for tape drops that will allow you extract portions of a value based on the starting character position and the length of data.The subroutine takes 3 symbols

1. Starting character position
2. Length/Number of characters to return
3. (optional) Strip Spaces on output (Y/N)

For example, if the field value contains the state and zip code (e.g. “UT 83440”, and you want to extract only the zip code, you could use subroutine SS, with a starting position (symbol 1) of 4 and a length (symbol 2) of 5 to return “83440” only.If there are spaces in your value that you do not want to import, you can set symbol 3 to Y and it will trim any spaces from the front and end of the output.

New

Added the ability to open an action from other tabs in Action Maintenance.

You can now open the action from the selected item in the following parts of Action Maintenance.

• Action Trigger Setup
• Action Queue Maintenance
• Jackdate Pull Errors

New

Beyond and Consumer Portal now support card payments and payment schedules using zero-cost processors.

Beyond now supports zero-cost processors for credit card payments and payment schedules made within Beyond. The Consumer Portal has also been updated to allow consumers to create payment schedules when configured with a zero-cost processor. Setting up a zero-cost processor in the Consumer Portal has remained unchanged. The steps needed to setup and take payments using zero-cost processing in Beyond are explained below.

Setting up a zero-cost processor In Beyond

To add a zero-cost processor, navigate to the PDC Key Setup screen within Beyond. On this screen you will click Add to add a new processor. Note: You should always setup a new processor, not edit an existing one, when setting up a new zero-cost processor in Beyond. Updating an existing non-zero cost processor into a zero-cost one may cause existing future payments to fail or process incorrectly.   After clicking add, the Credit Card Credential Setup dialog will appear. From this screen, clicking the dropdown will show what processors you can select. The dropdown now shows a new column Zero Cost Processor that indicates whether that processor is a zero-cost processor.  Note: The Name and the Directive columns may not always clearly show whether a processor uses zero-cost processing. You should always look at the Zero Cost Processor column to be certain whether a processor is zero-cost or not.

Adding payments while using a zero-cost processor

  Zero-cost processor payments automatically charge a technology and do not allow adding an additional fee to the payment. The technology fee is charged directly by the processor and is not part of the amount being paid to the agency. For this reason, the fee fields on the payment will be disabled and set to an amount of zero when taking a payment that uses a zero-cost processor.  Note: The technology fee is not shown on this screen. You will need to finish saving the screen and move onto authorizing the payment before the technology fee will be visible.  When you are ready to authorize the payment, the authorization confirmation box will now display the zero-cost processing technology fee for that payment:   Note: This technology fee amount is controlled by the processor. The technology fee cannot be changed manually on a payment. 

Adding payment schedules while using a zero-cost processor

 Creating a payment schedule while using a zero-cost processor follows the same steps as explained above for single payments. Creating a payment schedule has also not changed; after authorizing the first payment, click the “Schedule” button on the prompt that appears.    Filling out the payment schedule has also remained unchanged. Once you desired schedule details and click “next” you will be taken to a new Schedule Summary Screen  Note: The Schedule Summary screen is read-only; If you need to change anything in the schedule, you will need to click the Back button and return to the previous screen.    This summary screen is where each individual payment in the schedule is shown along with the technology fee that will be charged for each one. The sum of all the technology fees and the grand total for the schedule is shown at the bottom.  

New

Changed Action Queue Maintenance to now show the master number as a new column.

We have added a new column “master” to the the Action Queue Maintenance screen. Right-clicking on an item in the list now also shows a new option “Copy Master Number” to allow you to more easily copy and paste the master number.

Changed

The Print Beyond Letters screen has been changed to readd some additional features.

We have added the following features back into the P_rint Beyond Letters_ screen:

• Letters can now be printed in the exact order as they are shown on the screen. This is controlled by setting the number of concurrent reports that can run to a value of 1.
  • Note: Printing letters in order with this setting can cause letters to take longer to print
• A message indicating if who the screen is currently locked to is now displayed at the bottom of the screen.
• The account number has been added to the printing description and can now be seen while letters are printing.

Changed

New States Disclosure fill point has been added on the DAKCS Hub

DAKCS Hub users can now add templates for State Disclosures to send along with a DCS Communication. To access the template builder, select “Communication State Disclosures - Optional” inside the Space Settings (under Legal). To add a new State Disclosure, select the “Add State” button on the top right, where you will be prompted to input the name of the State, along with the associated disclosure. To Edit/Delete a State Disclosure, select the state in the list that you would like to modify/remove and update the disclosure or select the Delete option on the sidebar. Additionally, a new fill point for State Disclosures has been introduced within the Communication Templates. Find the fill point under the “Company Info” section when editing your DCS Communication Templates. When sending out a communication to a consumer, The DAKCS Communication Service (DCS) will automatically identify the consumer's state and pull the appropriate state disclosure into the communication. This ensures that the correct disclosure is included in all email and text communications, reducing manual effort and helping maintain compliance.

New

The Consumer Portal and Beyond now support Disputes

A new Dispute option is available under Space Settings, where DAKCS Hub users can configure handling disputes, provide additional options for preferred contact methods, and provide a disclaimer before the consumer submits the dispute. Enabling this feature will allow consumers to see a new option, “Dispute this Account” when selecting an account from the Account Summary screen. When selected, it will take the consumer through the dispute submission process. Consumers can select a dispute type from predefined categories, provide a detailed message explaining the reason for the dispute, and indicate a preferred contact method for handling the dispute (Note: you can configure to show Text and/or Email. If neither are selected, it will skip to update the consumer’s physical address) A new Disputes screen has been added in Beyond. Disputes are accessible by selecting the Aux button on the Account Screen. If there are disputes that are already linked to a Debtor, the Disputes tab will show alongside the Account tabs. Inside the Disputes screen, Beyond users will have the ability to control dispute-related actions. Authorized users can add new disputes on behalf of consumers, delete disputes as needed, mark disputes as resolved, and reopen previously resolved disputes. Clicking Resolve/Unresolve will result in adding/removing a timestamp in the “Resolved At” field. Clicking Add will open a pop-up box for the user to fill out the dispute for the consumer. A dedicated Dispute Trigger has been added under the Consumer Portal triggers tab. This trigger enables automation of actions whenever a new dispute is created, streamlining follow-up processes and ensuring timely responses. Set up a dispute trigger for a debtor to pop into a Project Queue, or time-remind the collector to follow up on the dispute. Please reach out to Support or the Customer Success teams if you have any questions.

New

Beyond Letter Print has been updated for better performance.

Changed

Fixed an issue when sending MMS messages to properly show the correct error message if it fails to send.

Fixed

Fixed an issue when adding an item to the Client Vault before the client information is saved.

• The client information must be saved first before adding any items to the Client Vault.
• An error message is now shown to prevent vault items to be saved before the client is actually saved.

Fixed

Fixed an issue where the placement report did not print when using the PLACE action with the default Report Designer Place Report.

Fixed

Adjusted PDC System Generation screen to properly display alert icons.

Fixed

Fixed an issue with actions using the Jackdate Action Event where the Input Screen was not initially set with the correct value.

Fixed

Fixed an issue in Table Builder where it allowed too long of table names and field names.

Fixed

Improved loading times for the Print Beyond Letters screen.

Fixed

Fixed an issue when working in a Project Queue if two consumers share the same first and last names.

• If two consumer records share the same first and last names, and you try to open both consumers from working in a Project Queue, it will now correctly open both consumers in separate tabs.

Fixed

Fixed an issue where the Visual Intercept server processes could crash due to memory problems.

Fixed

Fixed an issue with updating email consent in Beyond when consumers opt-out of receiving flow documents.

Fixed

Added three new copy options to the Advanced Inquiry preview when you right-click on the data.

• Copy Field: Copies the data from the selected cell.
• Copy Row: Copies the entire row, similar to using CTRL+C.
• Copy Row Without Headers: Copies the values from the row but excludes the headers.

New

Added a "date and time" data type in Table builder.

We've introduced a new data type, "TimeStamp," in Table Builder. This type allows you to store both the date and time in a single field, reducing clutter in tables that need to track both values in a record.The existing Date and Time data types remain unchanged and are still available for use.

New

 Credit card payments no longer require the selection of a card type. Additionally, both credit card and ACH payments will automatically set the due date to the current date for new transactions.

• Credit card and ACH payments will now automatically set the due date to the current date for new or duplicate payments.
• When entering a credit card, the card type will be automatically populated based on the card number, removing the need to manually select it.

Changed

Fixed an issue where credit card and ACH payments were not showing error messages correclty.

Fixed

Fixed an issue where the list of tables did not show properly in Advanced Inquiry.

Fixed