- Fixed an issue with not being able to monitor inbound blended calls
- Fixed an issue where the wrong Balto prompts would show up when taking an inbound call while logged into a predictive campaign.
- Fixed an issue with an agent not being released from a call after transferring to another agent.
- Fixed an issue with Voice Mail drop campaigns hanging for a period of time.
- Fixed an issue where inbound calls would not be available for monitoring.
- Managers can now monitor, coach, or barge in with inbound calls.
- Fixed an issue where call recordings could not be paused by the agent on inbound calls.